Centron

The Centron integration synchronizes business data between the Centron system and ELONIQ. The synchronized data is available to other modules for automatic document assignment and processing.

Synchronizable Entities

• Customers — Master data, contact information and customer numbers
• Contracts — Contract data and details
• Devices — Hardware and device information
• Tickets — Support tickets and requests
• Invoices — Invoice data for assignment

• Customer synchronization — Sync customers, contracts and contact data between Centron and ELONIQ.
• Device management — Synchronize device data and link with DMS documents.
• Ticketing — Synchronize tickets from Centron for document assignment.
• Invoice sync — Import invoice data for automatic assignment and archiving.
• Bidirectional synchronization — Sync changes in both directions.
• Flexible customer mapping — Map by customer number, name or external ID.
• Configurable intervals — Sync interval from 5 to 60 minutes.
• Status monitoring — Live statistics on sync status, synced record counts and last synchronization.

1. Set up API access — Create an API user with read permissions in the Centron system and generate an API key.
2. Configure connection — Enter API URL, username, password and API key under Integrations > Centron.
3. Select entities — Choose which data types (customers, contracts, devices, tickets, invoices) to synchronize.
4. Set sync interval — Choose 5, 15, 30 or 60 minutes depending on timeliness requirements.
5. Define customer mapping — Select the mapping field (customer number, name or external ID).
6. Activate integration — Enable the integration and wait for the first synchronization.
7. Check status — Verify sync results and connection status on the status page.

• Store API keys securely — The API key is stored encrypted in the ConfigStore. Never share the key in plain text.
• Adjust sync interval — Choose an interval that matches your data volume. 15 minutes is sufficient for most scenarios.
• Bidirectional only when needed — Only enable bidirectional synchronization when changes need to flow in both directions.
• Check customer mapping — Ensure the mapping field (customer number, name or external ID) is unique.
• Monitor status page — Regularly check sync statistics and connection status on the status page.

1. Basic Synchronization

API URL: https://my-centron.com/api
Username: api_user
API Key: xxxxx
Sync Interval: 15 minutes
Entities: Customers, Contracts, Devices

2. Bidirectional Synchronization with Tickets

Bidirectional: true
Entities: Customers, Tickets, Invoices
Mapping: customer_number
Sync Interval: 5 minutes